Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Appivo AB ("Appivo," "we," "us," or "our"), governing your access to and use of the Appivo website (appivo.com), platform, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Services under applicable laws
• If using on behalf of an organization, have the authority to bind that organization to these Terms

By using our Services, you represent and warrant that you meet all eligibility requirements.

3. Account Registration

3.1 Account Creation

To access certain features of our Services, you may need to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your login credentials confidential and secure
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities under your account

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. We recommend using strong, unique passwords and enabling two-factor authentication where available. We are not liable for any loss or damage arising from your failure to protect your account.

4. Services Description

Appivo provides a low-code platform for building AI-powered applications, integrations, and automated workflows. Our Services include:

• Platform Access: Web-based tools for application development and deployment
• AI Agents: Intelligent automation features powered by artificial intelligence
• Integrations: Connectors to third-party services and APIs
• Professional Services: Custom development, consulting, and support services

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We will make reasonable efforts to notify you of material changes.

5. Acceptable Use Policy

You agree to use our Services only for lawful purposes. You shall not:

We reserve the right to investigate violations and take appropriate action, including suspending or terminating your account and reporting to law enforcement.

6. Intellectual Property

6.1 Our Intellectual Property

The Services, including all content, features, functionality, software, code, designs, text, graphics, logos, and trademarks, are owned by Appivo or our licensors and are protected by intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.

6.2 Your Content

You retain ownership of any content, data, applications, or materials you create, upload, or process through our Services ("Your Content"). By using our Services, you grant us a limited license to:

• Host, store, and back up Your Content
• Process Your Content as necessary to provide the Services
• Display Your Content to you and authorized users

This license is solely for the purpose of providing the Services and does not grant us any rights to use Your Content for other purposes.

6.3 Feedback

If you provide suggestions, ideas, or feedback about our Services, you grant us a royalty-free, perpetual, irrevocable license to use and incorporate such feedback without any obligation to you.

7. Payment Terms

7.1 Fees and Billing

Certain Services require payment of fees. By subscribing to paid Services, you agree to pay all applicable fees as described at the time of purchase. Fees are:

• Billed in advance on a recurring basis (monthly or annually)
• Non-refundable except as required by law or stated in our refund policy
• Subject to change with 30 days' notice before the next billing cycle

7.2 Payment Methods

You must provide a valid payment method. You authorize us to charge your payment method for all fees. If payment fails, we may suspend or terminate your access to paid Services.

7.3 Taxes

Fees are exclusive of taxes. You are responsible for all applicable taxes, except for taxes based on our net income. We will charge applicable VAT or sales tax where required.

7.4 Refunds

We offer a 14-day money-back guarantee for new subscriptions. After this period, fees are non-refundable. To request a refund, contact billing@appivo.com.

8. Service Availability

We strive to maintain high availability of our Services. However, the Services are provided "as is" and we do not guarantee uninterrupted or error-free operation.

We may temporarily suspend Services for:

• Scheduled maintenance (with advance notice when possible)
• Emergency repairs or security updates
• Events beyond our reasonable control

For enterprise customers, specific uptime commitments may be defined in a separate Service Level Agreement (SLA).

9. Data and Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

9.1 Data Processing

For business customers processing personal data through our Services, we act as a data processor on your behalf. We offer Data Processing Agreements (DPAs) that comply with GDPR and other applicable regulations upon request.

9.2 Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure, and you acknowledge that you transmit data at your own risk.

9.3 Data Backup

While we perform regular backups, you are responsible for maintaining your own backups of critical data. We are not liable for data loss.

10. Third-Party Services

Our Services may integrate with or link to third-party services, applications, or websites. These third-party services are governed by their own terms and privacy policies.

We do not control and are not responsible for third-party services. Your use of third-party services is at your own risk, and you should review their terms before use.

11. Disclaimers

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

12. Limitation of Liability

To the maximum extent permitted by law:

• No Indirect Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.
• Liability Cap: Our total liability for any claims arising from these Terms or your use of the Services shall not exceed the greater of (a) the amounts you paid us in the 12 months preceding the claim, or (b) $100 USD.

These limitations apply regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow limitations on implied warranties or liability, so some limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Appivo and our officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Your Content or applications you create using our Services

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at legal@appivo.com to attempt to resolve the dispute informally. We will attempt to resolve disputes within 30 days.

14.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles.

14.3 Jurisdiction

For users in the European Union, disputes shall be resolved in the courts of Sweden. For users elsewhere, you agree to submit to the exclusive jurisdiction of the courts of Sweden.

14.4 Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this provision is found unenforceable, the entire dispute resolution section shall be void.

15. Termination

15.1 Termination by You

You may terminate your account at any time by contacting us or using the account settings. Upon termination, your right to use the Services will immediately cease.

15.2 Termination by Us

We may suspend or terminate your account and access to the Services at any time, with or without cause, including if we believe you have violated these Terms. We will provide notice where practicable.

15.3 Effect of Termination

Upon termination:

• Your license to use the Services terminates immediately
• You remain liable for any fees owed prior to termination
• We may delete Your Content after a reasonable period (typically 30 days)
• Provisions that by their nature should survive termination will survive

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Appivo regarding the Services.

16.2 Amendments

We may modify these Terms at any time. Material changes will be notified via email or through the Services at least 30 days before taking effect. Continued use after changes constitutes acceptance.

16.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

16.4 No Waiver

Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

16.5 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.

16.6 Force Majeure

We shall not be liable for any failure or delay due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.

17. Contact Information

If you have questions about these Terms, please contact us: